Terms & Conditions of Service
I. Definition and Scope
Unless otherwise agreed, these conditions shall be applicable to any form of service provided by Zeta System Spa (“ZETA”) including but not limited to Freight Forwarding Services (as defined below).
2.1 Customer means the person or company for which ZETA is rendering service, as well as its principals, agents and/or representatives, including, but not limited to, Shippers, importers, exporters, carriers, secured parties, warehousemen, buyers and/or sellers, Shippers’ agents, insurers and underwriters, break-bulk agents, Consignees, etc. It is the responsibility of the Customer to provide notice and copy(s) of these terms and conditions of service to all such agents or representatives.
2.2 Freight Forwarding Services means Services of any kind relating to the carriage, consolidation, storage, handling, packing or distribution of any Goods (as defined below) as well as ancillary and advisory Services in connection therewith, including but not limited to customs and fiscal matters, declaring the Goods for official purposes, procuring insurance of the Goods and collecting or procuring payment or documents relating to the Goods.
2.3 Freight Forwarder means ZETA who is a party to a contract for Freight Forwarding Services with a Customer.
2.4 Goods mean any and all Goods including their packaging, entrusted to ZETA by the Customer in relation to any Services provided by ZETA. Such Goods include any and all merchandise as well as all and any titles or documents that represent or may represent such Goods.
2.5 SDR means Special Drawing Rights as defined by the International Monetary Fund.
2.6 In writing includes telegram, telex, telefax or any recording by electronic means.
2.7 Dangerous Goods means (i) any Goods, materials or items, with hazardous properties which may present a potential hazard to human health and safety, infrastructure, to their respective means of transport, and/or to any type of living organisms, property or the environment; (ii) any Goods, materials or items classified as hazardous by any local or international legislation or organization; (iii) any Goods that are or may become of a dangerous, inflammable, radioactive noxious or damaging nature.
2.8 Service means any instruction to forward Goods offered, accepted for performance, or performed by ZETA, and any related act, any information or advice in respect thereof.
2.9 Third parties mean any non-contracting parties, in particular any natural or legal persons whom ZETA deals with in the performance of its duties.
The performance of Services includes and is not limited to;
(i) All contracts for the transportation of Goods, irrespective of whether they concern freight forwarding, carriage, warehousing, customs brokerage or other Services common to the forwarding trade. These also include logistical Services commonly provided by freight forwarders in connection with the carriage or storage of Goods.
(ii) Services as agent whereas ZETA acts in its own name or in its Principal’s name, but always on the latter’s behalf, and pursuant thereto in providing all and any such Services as may be necessary in respect thereof, performing all and any required formalities and concluding any such agreements as are necessary for such purpose.
(iii) As Principal, when ZETA performs the carriage of Goods in its own name and by its own means of transport, when it issues a transport document in its own name, when the instructions explicitly show that ZETA assumes a carrier obligation.
The Customer warrants that the Goods entrusted by it to ZETA under its instructions are its property, or that as an authorized agent of the owner, the Customer has the right of control of such Goods, and that consequently it accepts these conditions not only for itself but also for and on behalf of his principal and for and on behalf of the owner.
II. Performance of the Contract
The Customer shall provide ZETA with all shipment details, including, but not limited to, nature of Goods; required route, and complete, correct and accurate descriptions, instructions and directives. The instructions shall be given to ZETA in writing no later than two (2) working days before the expected customs clearance date.
ZETA is not obliged to examine, nor is responsible for, the accuracy or correctness of the instructions and information provided by the Customer. ZETA is neither obliged to check the authenticity of signatures on any messages or documents relating to the Goods, nor to check the authority of the signatories, unless there exist reasonable doubts concerning the latter. In all other situations, such information shall be accepted in good faith, and ZETA shall perform its duties with a reasonable degree of care, diligence, skill and judgment.
ZETA shall carry out the Services according to the Customer’s instructions as agreed per Article 5. In the absence of precise instructions, or in the event where instructions are inaccurate or incomplete or not according to contract, ZETA may at the risk and expense of the Customer act as it deems fit. Unless otherwise agreed, ZETA may, without notice to the Customer, arrange to carry the Goods on or under deck, consolidate the Goods with other shipments and choose or substitute the means, route and procedure to be followed in the handling, stowage, storage and transportation of the Goods.
The Customer shall be responsible to timely and properly notify ZETA that a shipment contains hazardous or dangerous materials. The Customer shall also be responsible for providing ZETA with full written disclosures regarding the nature of the hazardous or dangerous materials to ensure compliance with all applicable national, federal, state, or local laws and regulations to the extent that any shipments contain hazardous or dangerous materials. The information supplied by Customer in respect of the processing or handling of any materials and products will be the latest and most accurate information known to the Customer and relevant to the Services to be performed hereunder. ZETA shall assume such information is accurate and rely on such information in providing the applicable Services provided hereunder, and shall not be responsible for verifying the accuracy of the information provided by the Customer. Further, Customer shall be responsible for properly packing and marking the Goods in accordance with said laws and regulations.
At ZETA’s discretion, and upon the execution of a Power of Attorney in a form acceptable to ZETA, ZETA may sign the Shipper’s dangerous goods declaration. The Customer acknowledges that ZETA is signing the Shipper’s dangerous goods declaration for the Customer’s convenience and pursuant to the Customer’s authorization, and has authorized ZETA to sign on its behalf. The Customer further acknowledges that it is the Customer’s responsibility to ensure that the shipment complies with all applicable national, federal, state, or local laws and regulations regarding hazardous or dangerous materials, and that ZETA is fully relying upon the Customer’s compliance with said laws and regulations when it signs the Shipper’s dangerous goods declaration as the Customer’s agent.
The Customer shall defend and indemnify, and ZETA hold harmless from any and all liability, loss, damage, or penalties of any kind (including reasonable attorney’s fees and costs) caused in whole, or in part, by the Customer’s (a) failure to notify ZETA of any shipments containing hazardous or dangerous materials, (b) failure to comply with all applicable hazardous or dangerous materials laws and regulations, (c) failure to provide accurate and/or complete information regarding the nature of the hazardous or dangerous materials, and (d) for ZETA signing the Shipper’s dangerous goods declaration on behalf of the Customer as the Customer’s agent.
ZETA is entitled to, in the performance of its duties, employ third parties, servants and agents who show normal professional qualifications. The Customer is aware of the latter’s contractual conditions and the Customer shall be bound by such conditions.
No insurance will be effected by ZETA, except upon (i) express instructions (including the value to be insured and the specific risks to be covered) given in writing by the Customer, and (ii) written confirmation by ZETA. All insurance effected is subject to the usual exceptions and conditions of the policies of the insurance company or underwriters taking the risk. Unless otherwise agreed in writing, ZETA shall not be under any obligation to affect a separate insurance on each consignment or declare it on any open or general Policy held by ZETA.
If the delivery is impossible for reasons beyond ZETA’s reasonable control, such as the Consignee’s refusal to accept the consignment, ZETA shall be entitled to the carriage charges for the return of the consignment.
ZETA shall have a lien on the Goods and any documents related to the Goods of the Customer in the possession of the Company, as well as any documents relating to these Goods, for all sums payable by the Customer to the Company. The Company shall have the right to sell these Goods by public auction or private sale without notice to the Customer.
III. Customers’ Duties and Liability
The Customer shall accept liability for:
(i) the conditions of, and any liability arising from, the condition of the Goods;
(ii) providing clear and correct instructions;
(iii) making Goods available in time, completely and in a useful way;
(iv) providing complete, correct and valid documentation;
(v) clear instruction on exact documentation required to release freight;
(vi) unless ZETA was informed thereof previously and in writing, that Goods entrusted to ZETA are not of dangerous, perishable, flammable or explosive nature;
(vii) unless agreed otherwise, to examine all documents submitted by ZETA upon receipt and that the Customer will verify whether they are in accordance to the instructions given to ZETA; and
(viii) information regarding weight and mass of the Goods
The Shipper and Consignee shall be liable, jointly and severally, for all charges payable on account of any shipment, including, but not limited to, transportation charges and all duties, equipment, Services rendered, customs assessments, governmental penalties and fines, taxes and ZETA’s attorney fees and legal costs related to the shipment, and such other sums advanced or disbursed by ZETA on account of such shipment.
The Shipper and the Consignee shall be liable, jointly and severally, to pay or indemnify, protect, defend and hold ZETA harmless from and against any and all claims, liabilities, fines, penalties, damages, costs or other sums (including attorneys’ fees and costs) that may be incurred, suffered or disbursed for any violation of any of these Terms and Conditions of Service or any other default of the Shipper, Consignee or such other party with respect to a shipment.
IV. ZETA’s Duties and Liability
ZETA’s liability shall be limited in any event pursuant to Article 13. ZETA shall not be liable for any loss of or damage or delay to any shipment that occurs before the shipment is accepted by ZETA and in its possession, or after the shipment has been delivered
Without limiting the generality of the above paragraph, ZETA shall not be liable for any loss or damage, incomplete or otherwise inadequate delivery non-delivery, missed pickup, penalties, expenses, or delays, caused in whole or in part by:
(i) The act, default or omission of the Shipper, Consignee or any other party claiming an interest in the shipment;
(ii) The nature of the shipment, defect, or inherent vice of the product, including but not limited to loss or damage to perishable or temperature sensitive items, to the extent the loss or damage results from exposure to heat or cold, inadequate, inappropriate or defective packaging, or the perishable nature of the product;
(iii) Failure of the Shipper or Consignee to observe any requirements or obligations contained in these Terms and Conditions of Service, including, but not limited to, improper or insufficient packaging, securing or marking of any shipment;
(iv) Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of custom officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, local or national disruptions in ground or air transportation networks or systems due to events beyond ZETA’s reasonable control, disruption or failure of communication and information systems, disruption or failure of utilities, civil commotions or hazards incident to a state of war, acts of assailing thieves, hijackings, mechanical delay of aircraft, ship, ground transportation or other equipment failures for all international shipments.
(v) Compliance with laws, governmental regulations or requirements, or any cause beyond ZETA’s control.
ZETA is not liable for theft of Goods in its possession, custody or control, unless the Customer shows that theft took place as a result of circumstances which ZETA, in view of the contract with the Customer, should have avoided or which he should have reasonably foreseen.
ZETA shall not be liable for loss of, damage to, or irretrievability of data stored on media of any type, or for loss of information.
ZETA does not guarantee a fixed time of delivery, dates of arrival and departure. Any indication of a time or date for delivery is an approximation and shall not be binding upon ZETA.
Limitation of Liability
If liability has not been excluded through the applicable statutes or international conventions, liability is limited to the following:
(i) In case ZETA acts as an agent, the legal liability for the loss or damage to Goods whilst in the care of ZETA will be limited to SDR 2/kg or €100,000 per occurrence, whichever is lower.
(ii) In no event shall liability exceed the actual value of the Goods lost, damaged, misdirected, improperly delivered or otherwise affectedIn the event that ZETA acts as a carrier and transportation Services are provided to the Customer, the applicable Bill of Lading terms and conditions shall apply and ZETA’s liability shall be determined in accordance with national law and the international conventions applicable to the relevant mode of transport. In the absence of any applicable national law or international convention, ZETA’s liability shall be limited to SDR 2/kg.
(iii) In the event that ZETA provides customs brokerage Services to the customer, ZETA’s liability shall be limited to actual loss or €2,500 per set of shipment documents, whichever is lower. Except as required by law, ZETA assumes no liability for advice and/or recommendations regarding customs classifications, duties or any other taxes.
(iv) In the event that ZETA provides warehousing Services to the Customer, ZETA’s liability shall be limited to SDR2/kg or €100,000 per occurrence, whichever is lower.
Unless caused by an error or act of omission ZETA, in no event shall ZETA be liable for loss of merchantability or any special, incidental or consequential damages due to mis-delivery, incomplete or otherwise inadequate delivery, delay, loss or damage caused by a Third Party or any other person or company whether ZETA had knowledge that such damages might be incurred.
In the event of any loss caused by an error or act of omission committed by ZETA, liability shall be limited to €20,000 per occurrence.
V. Data Privacy
In addition to the capitalized terms used herein as defined in this Agreement, the following terms shall mean:
“Processing” shall mean the collection, recording, organization, structuring, storage, use, disclosure, dissemination, or otherwise analyzing or making available Personal Data.
“Personal Data” shall mean any information relating to an identified or is capable of identifying a natural person such as the disclosing Party’s employees, agents, representatives, or clients, including, but not limited to the natural person’s name, addresses, phone numbers, email addresses, titles, identification numbers, location data, or other online data that can be used to identify the natural person.
“Controller” shall mean the Party that possesses and controls the Personal Data shared by the disclosing Party.
“General Data Protection Regulation (“GDPR”)” shall mean the General Data Protection Regulation ((EU) 2016/679). Personal Data is subject to the legal safeguards specified in the GDPR.
To the extent that the transactions subject to these terms and conditions involve an entity registered or incorporated in, or does business inside the European Union (“EU”) and the Personal Data of EU residents are exchanged and/or disclosed between the Parties, shall with respect to performing their respective obligations under this Agreement:
(i) comply with the provisions of all applicable national, federal, state, or local privacy and data protection laws governing the Processing of the disclosing Party’s Personal Data as defined in the relevant legislation in the respective jurisdiction where Services are rendered;
(ii) not Process Personal Data for any purpose other than to perform their respective obligations under this Agreement and ensure that such Processing will not place the disclosing Party in breach of any applicable privacy and data protection laws;
(iii) not disclose or otherwise make available the Personal Data to any third party other than authorized staff or sub-contractors who require access to such Personal Data strictly in order for the Controller to carry out its obligations pursuant to this Agreement, and ensure that such staff and any other persons that have access to the Personal Data are bound by appropriate and legally binding confidentiality and non-use obligations in relation to the Personal Data;
(iv) take appropriate, and commercially, reasonable technical and organizational measures to ensure that the integrity and confidentiality of the Personal Data in its possession or under its control, and to implement protocols to secure and protect the Personal Data against accidental loss, destruction, damage, unlawful access or Processing;
(v) immediately notify the disclosing Party in case of possible infringements of the applicable data protection legislation, the terms of this clause or other irregularities by the Controller, its staff or any other party acting on its behalf in relation to the disclosing Party’s Personal Data; and at the disclosing Party’s option, return or destroy the Personal Data once it is no longer required for the purposes of performing obligations under this Agreement or any directly related purpose.
Notwithstanding the foregoing, the Parties acknowledge that disclosure of certain Personal Data is required for the Parties to satisfy their respective obligations under the terms of this Agreement. Accordingly, the Parties mutually agree that each Party shall be responsible for:
(i) informing their respective employees, agents, customers, or representatives of the types of Personal Data that will be shared with the other Party to fulfill the terms of this Agreement;
(ii) obtaining the necessary consents from their respective employees, agents, customers, or representatives. Upon demand, the disclosing Party shall provide the Controller with proof of consent;
(iii) notifying the Controller if any Personal Data disclosed needs to be corrected and/or deleted;
(iv) notifying the disclosing Party of any breaches that result in the unauthorized access, use, or theft of Personal Data within seventy-two (72) hours of said breach; and
(v) ensuring that proper and adequate safeguards in place to ensure the safe cross- border data transfer in compliance with GDPR, and only transfer Personal Data to the extent necessary to fulfill their respective obligations under this Agreement.
The Parties hereby agree that the Controller in breach of this Section V and/or applicable privacy laws shall fully indemnify and hold harmless the disclosing Party from any and all losses, costs, expenses, damages, penalties, and fines arising from the Controller’s non- compliance with the provisions of this clause, and for any violation of relevant and applicable data protection legislation.
The Parties acknowledge that the disclosing Party may, on reasonable notice, request information regarding the steps the Controller is taking to comply with any applicable privacy and data protection laws.
VI. Payment Terms
The Customer has to relieve ZETA immediately of costs related to freight, overage demands, customs duties, taxes or other dues directed against ZETA for being an agentfor or possessor of the Goods owned by third parties, when ZETA is not responsible for such payments.
ZETA shall have a general and continuing lien on any and all property coming into the possession of ZETA for monies owed to ZETA in respect of the shipment for which the lien is claimed, a prior shipment, or both, for all sums due and payable.
In the event of non-payment of any sum payable to ZETA, ZETA may hold and dispose any shipment it possesses at a public or private sale, in satisfaction of all monies due and payable. If the proceeds of the sale are not sufficient to satisfy ZETA’s lien for all monies due and payable, the Shipper and Consignee remain liable for the balance of any unpaid charges payable on account of the shipment. The rights provided by this section shall be in addition to all other rights allowed by law to ZETA to recover the unpaid amounts.
In the event of an incident related to loss or damage cargo, the Customer must notify ZETA immediately or at maximum ten (10) days after delivery. Failure to provide proper notice may result in any proceeding claim filed by the Customer to be denied.
All suits against ZETA must be filed and properly served on ZETA as follows:
(i) for claims arising out of ocean transportation, within one (1) year from the date of the loss;
(ii) for claims arising out of air transportation, within two (2) years from the date of the loss;
(iii) for claims arising out of the preparation and/or submission of customs brokerage related entries or paperwork, within sixty (60) days from the date of entry(s);
(iv) for any and all other claims of any other type, within one (1) year from the date of loss or damage.
Failure to give ZETA timely notice of a claim in accordance with the time periods stated above shall be a complete defense to any suit or action commenced by the Customer.
All claims shall include:
(i) copy of the waybill, bill of lading or shipping manifest;
(ii) copy of the commercial invoice and packing list;
(iii) a description of the Goods;
(iv) delivery receipt evidencing loss or damage from the applicable transportation provider;
(v) a description and details of the nature/extent of the damage or loss;
(vi) itemized claim amount; and
(vii) the destruction certificate or salvage receipt.
Failure to provide supporting evidence of a claim or proper mitigation shall be a complete defense to limit or deny any Customer claim.
Claims will be processed only after all freight charges have been paid. Claimants may not set off any amounts of pending claims from any charges owed to ZETA, and the Customer waives any and all rights, including any statutory or common law rights, to set off the amount of any claim against charges owed to ZETA.
When ZETA pays the claims, all rights, title to, and interest in the Goods shall thereupon pass to ZETA, and ZETA reserves the right to obtain the Goods for salvage and it will be picked up at ZETA’s sole discretion.
ZETA may, but shall not be obligated to, inspect any shipment. Cargo items tendered may be subject to additional inspection or security outside of ZETA’s control by transportation carriers or government agencies.
X. Severability, Jurisdiction and Governing Law
If one or more provisions of these terms shall be held to be invalid, illegal or unenforceable, that provision(s) shall be enforced to the maximum extent possible, and the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby.
Exclusive jurisdiction is deferred to the courts of ZETA’s registered office, which is presumed to be the place of formation and performance of the Contract, without prejudice to ZETA’s right to bring the action before another country.
Except where law or treaty mandates governing law, these Terms and Conditions of Service, and the performance, rights and obligations of the parties under these Terms, shall be governed by, and construed in accordance with the laws of the country where:
(i) the shipment was first presented to ZETA for carriage;
(ii) ZETA renders customs brokerage Services to the Customer; or
(iii) the country in which ZETA provides any warehousing or local transportation Services